I. Introduction
Welcome to Amelie Diamonds! We are a jewellery company that specializes in providing our customers with exquisite diamond pieces that are perfect for any occasion. Our company is AA Diamonds Pty Ltd (ACN 665786354), but we trade under the name "Amelie Diamonds".
While our legal company name is AA Diamonds Pty Ltd, we trade under the name "Amelie Diamonds" because we believe it better represents the ethos of our brand. We have obtained the sole and full rights to use this business name from its holder. We want our customers to feel that they are buying from a company that is not only professional and trustworthy, but also warm and welcoming.
By visiting our website or making a purchase, you agree to the following terms and conditions. Please read these terms and conditions carefully before using our website or making a purchase.
II. Products
All of our jewellery is handcrafted with the highest quality materials and may have slight variations in appearance. We strive to provide accurate product descriptions and images on our website, but we cannot guarantee that the colors and details will match exactly. We reserve the right to make changes to the products and pricing on our website without notice.
III. Payment
We accept various forms of payment, including credit cards and bank transfers. Payment is due at the time of purchase. If you have any questions or concerns about payment, please contact us at amelie@ameliediamonds.au. We use secure payment processing systems to protect your personal and financial information.
Please note sales invoice will be generated from our company "AA Diamonds Pty Ltd".
IV. Dispatch & Deliveries
We provide free shipping to all customers within Australia. All orders will be shipped within 1-3 business days upon completion. Orders completed on weekends or public holidays will be shipped the next business day. Delivery times vary depending on the destination. In major Australian cities the shipment will arrived within 1-2 business days. Please note that delivery times are estimates only and we are not responsible for any delays caused by the shipping carrier. We provide order tracking for all orders shipped within Australia. Once your order has been shipped, you will receive a tracking number via email.
V. Cooling-off Period
All online orders placed through our platform come with a 24-hour cooling-off period, starting from the time of purchase. During this cooling-off period, customers have the right to request a full refund, no questions asked. To initiate a refund, customers must contact our customer support team within the 24-hour cooling-off period. Note the cooling-off period does not apply for deposit paid on orders made in the face-to-face consultation or custom order invoices.
Please note that while we strive to provide the best service to all our customers, we also need to ensure the fair use of our policies. If we identify any customers who are misusing or exploiting our cooling-off period by repetitively placing orders and then cancelling them, we reserve the right to refuse a refund and, in extreme cases, refuse service. We encourage all our customers to use our policies responsibly, to maintain a healthy and enjoyable shopping experience for everyone.
VI. Refund Policy
We want you to be completely satisfied with your purchase from us. We offer 30 days no questions asked refund policy on our stocked ready-to-wear jewelleries. The item being refunded must be in its original condition without any signs of wear and damage. In addition, we do not allow returns or exchanges on any altered items. To initiate a return or exchange, please contact us at amelie@ameliediamonds.au. We reserve the right to refuse returns or exchanges if the item has been damaged, altered, or worn.
For our custom-made rings, jewelleries and diamond purchases, these are non-refundable (except purchases made via our online platform and within the cooling-off period), once the deposit on such an order is paid the order cannot be cancelled. However, we provide services to on-sell your items for you in our store free of charge to help you recover the item cost as soon as possible.
VII. Availability of Diamonds
In the event that the ordered diamond becomes unavailable after the 24-hour cooling-off period, or after deposit payment in a face-to-face consultation, we will make every effort to find another diamond of equal quality or better and offer it to the customer at the same price. If a suitable alternative cannot be found, we will provide a full refund to the customer at the earliest instance.
VIII. Repairs
We stand behind the quality of our products and offer repairs for any damages or defects that occur due to normal wear and tear within 30 days of purchase. After 30 days, repairs may be subject to a fee. To request a repair, please contact us at amelie@ameliediamonds.au. We reserve the right to refuse repairs if the item has been damaged, altered, or worn beyond normal wear and tear.
IX. Free Ring Resize
At Amelie Diamonds, we are committed to ensuring that your jewelry fits you perfectly. That's why we offer a complimentary 'free ring resize' service for all our valued customers. If you find that your ring needs resizing within 30 days of receiving it, simply reach out to us, and we'll be delighted to assist you at no additional cost. However, please note that for resizing requests initiated beyond this 30-day window, a $90 labor cost will be applied. We believe in providing exceptional service, and this policy helps us continue to deliver the quality craftsmanship you deserve.
X. Privacy
We respect your privacy and will not share your personal information with any third parties, except as necessary to process your order and provide you with the best possible service. We may use your email address to send you promotional offers or newsletters, but you may unsubscribe at any time. We use secure data storage and encryption to protect your personal and financial information. For more information about our privacy policy, please see our Privacy Policy page on our website.
XI. Intellectual Property
All content on our website, including images, text, and logos, is protected by copyright and other intellectual property laws. You may not use any content without our permission. If you would like to use any of our content, please contact us at amelie@ameliediamonds.au. We reserve the right to take legal action against any unauthorized use of our intellectual property.
XII. Limitation of Liability
Our liability for any damages or losses related to your purchase is limited to the cost of the product. We are not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your purchase, including but not limited to lost profits, lost data, or loss of goodwill. We are not liable for any damages or losses resulting from your use of our website or products, including but not limited to viruses, errors, or interruptions in service.
XIII. Governing Law
These terms and conditions, and any disputes arising from or related to your use of our website or purchase of our products, shall be governed by and construed in accordance with the laws of the State of Victoria, without giving effect to any choice or conflict of law provision or rule. Any legal action or proceeding between us and you related to these terms and conditions shall be brought exclusively in a state or federal court of competent jurisdiction located in the State of Victoria.
XIV. Modifications
We reserve the right to modify these terms and conditions at any time, without notice. Any changes to these terms and conditions will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products after any changes to these terms and conditions will constitute your acceptance of such changes.