F.A.Q Pop the question

If you live in Victoria, our team will personally deliver your package to you; otherwise, you may arrange to pick up the ring from our Melbourne workshop.

If you live outside of Victoria, your parcel will be delivered by TNT; your ring will covered by insurance for the delivery, so you won't have to worry.

The courier service usually delivers from Melbourne to the rest of Australia within three business days.

We offer 30 days no questions asked refund policy on our stocked ready-to-wear jewellery. The item being refunded must be in its original condition without any signs of wear and damage. In addition, we do not allow returns or exchanges on any altered items.

Our custom-made rings and jewellery is non-refundable, once the deposit is paid the order cannot be cancelled.

We take great care to ensure that all diamonds chosen are not milky and do not have a brown, grey, or green tint. If the diamond is found to be milky, brown tinted, grey tinted, or green tinted, the price is fully refundable.

Rings procured through Amelie Diamonds comes with a lifetime manufacture warranty. Please note that warranty claim will need to first go through Amelie Diamonds jeweller's evaluation. Defects are determined upon inspection and specifically include loss of pave, flaws in the metal, and minor prong adjustments. Keep in mind that under normal conditions, manufacturing flaws will materialize within the first few months to a year of ownership. Any issues that arise thereafter are likely a result of wear & tear and/or incidental damage.

Our preferred method is online bank transfer to our business account. Account details will be noted in purchase invoice you receive from us. We also have EFPOS machine at our workshop, which accepts all major credit / debit cards.

Yes, but due to security reason it is advised against cash payment. If cash payment is needed it will need to be carried out during business hours and be made within a local bank to be deposited straight into our business account.