Cooling-off Period
All online orders placed through our platform come with a 24-hour cooling-off period, starting from the time of purchase. During this cooling-off period, customers have the right to request a full refund, no questions asked.
To initiate a refund, customers must contact our customer support team within the 24-hour cooling-off period. Please contact admin@ameliediamonds.au.
Diamond Availability
Important Notice: Please be aware that while we make every effort to keep our diamond database up-to-date, there is a very slim chance the diamond you have ordered may no longer be available. This is because the diamonds are with our suppliers and are open to wholesalers around the world.
If the diamond you have ordered is no longer available, we will notify you as soon as possible and provide you with other options that may be available to you. This may include a similar diamond with similar specifications, or the option to cancel your order and receive a full refund.
Expected Completition Date
We wanted to inform you that based on our current production schedule, we estimate that your order will be completed within 6-8 weeks from the date of order confirmation. Please note that we are committed to providing you with the highest quality product, and we appreciate your patience as we work to fulfill your order in a timely manner. If there are any updates or changes to the estimated completion time, we will inform you promptly.